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BankMobile is now BM Technologies

Contact BankMobile Customer Service

How to Reach a Person at BankMobile

Verified Contact Information

Toll-Free Number:

  • 1-866-309-7454
    Toll Free
Call Now
Send Message

Customer Service:

  • 1-855-763-6404
    Automated Service Line
  • 1-833-200-0791
    BankMobile Personal Loans
  • 1-866-663-2228
    Higher Education Platform
  • 1-844-969-2265

Accounting/ Billing:

  • 1-855-398-4291

Headquarters:

  • 1-877-327-9515

Investors/ Franchising:

  • 1-484-926-7118

Customer Service:

bankmobile.support@upstart.com
BankMobile Personal Loans
support@bankmobiledisbursements.com
Higher Education Platform
inquiries@bankmobile.com
White Label Platform
support@bankmobilehelp.com

Investors/ Franchising:

bmtxir@bankmobile.com

Media:

press@bankmobile.com
Press Inquiries
inquiries@bmtx.com

BankMobile Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular BankMobile Phone Number
1 (866) 309-7454
Average Hold Time
00:13:22
Average Calls duration
8 minutes
Most Popular BankMobile Email Address
support@bankmobilehelp.com
BankMobile Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact BankMobile?

Most Popular Number:

(866) 309-7454
Toll Free
Total calls: 930 Issues resolved: 14 Last call: Jul 16, 2026

The BankMobile number for customer service dealing with Savings and Vibe Checking Account issues is 1-877-327-9515. You can also call to company using this number for questions about Student Loans. The same BankMobile contact can be used to reach the corporate office representatives.

The toll-free BankMobile contact number is 1-866-309-7454. You can call this customer service number for general inquiries and technical support. The Bank Mobile customer care team will answer your questions and find ways to solve your issues.

The BankMobile support handling Personal Loans matters is available at 1-833-200-0791. You can reach their Higher Education Platform agents at 1-866-663-2228.

The BankMobile customer service hours for the toll-free helpline are daily from 8 a.m. to 11 p.m. ET. The Automated Service Line is available 24/7 should you need help outside regular working hours.
The phone line dealing with Personal Loans operates during the following BankMobile hours: daily between 6 a.m. and 5 p.m. PT. You can reach the Higher Education Platform representatives daily from 8 a.m. to 11 p.m. ET.

Contacting BankMobile customer support via email is another option if your issue is not time-sensitive. You can also message them via official social media pages.

The BankMobile customer service chat feature is not available on the company website. However, you can get in touch with them using the online form on their Contact Us page. You can fill out the form by logging in to your account and clicking the FAQ button. Then click the Email Support Team button and enter the required information. Add the details of your inquiry and click Submit. Your note will be sent securely to the customer support team.

You can also reach the customer care assistants via social media and chat with them through direct messages.

The BankMobile customer service email address is bankmobile.support@upstart.com. You can use this contact for general inquiries. The Help Center agents will answer your questions, explain the details, and assist should you have any difficulties with their services. You can reach the official representatives via their corporate BankMobile email: support@bankmobilehelp.com.

If you need to contact the Higher Education Platform experts, email them using the following BankMobile address: support@bankmobiledisbursements.com. You can learn more about their White Label Platform by writing to inquiries@bmtx.com.

Another way to email the Help Center team is to fill out the online form on their website.

PissedConsumer Club

Contact Information

Corporate Office Address:

BankMobile
115 Munson Street
New Haven, Connecticut 06511
United States

Other Info (opening hours):

Hours of Operation:

7 days a week: 8 am – 11 pm ET


More contact details

Summary of BankMobile Customer Service Calls

1.3K TOTAL
CALLS
08:05 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BankMobile?

Account Question:

  • “Can’t access account or money”
  • “Change phone number”
  • “Account”

Request for Information Question:

  • “Checking my information”
  • “Update”
  • “Speak to someone”

Cards Question:

  • “Card not working”
  • “Could not get virtual card to work”
  • “New Bank Mobile Card”

Refund Question:

  • “Refund”
  • “No refund”
  • “Refund issues”

Payments and Charges Question:

  • “Having trouble with mobile deposit”
  • “Deposits”
  • “Deposit”

Return/ Replace Question:

  • “I have to change my old phone number that link in my account”
  • “Number change”
  • “I can't change my refund preference”

Product/ Service Question:

  • “Can access my money”
  • “Technical Support”
  • “My loan was expedited”

Shipping and Delivery Question:

  • “Where is my cars?”
  • “Where is my refund”
  • “Did not receive check”

Staff Question:

  • “I need to speak to a customer service”
  • “Talk customer service”

Activation/ Cancellation Question:

  • “Activate Card.”
  • “Activate card”
  • “To activate my new card”

Website/ Application Question:

  • “Because y'all won't get a hold of cash app like needed... I've asked for us to do a call together etc. Etc.”

Other Question:

  • “Disbursement”
  • “Missed call”
  • “Missed calls”

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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