Contact BankMobile Customer Service
How to Reach a Person at BankMobile
Verified Contact Information
Toll-Free Number:
-
1-866-309-7454Toll Free
Customer Service:
-
1-855-763-6404Automated Service Line
-
1-833-200-0791BankMobile Personal Loans
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1-866-663-2228Higher Education Platform
Customer Service:
bankmobile.support@upstart.com
BankMobile Personal Loans
support@bankmobiledisbursements.com
Higher Education Platform
inquiries@bankmobile.com
White Label Platform
Investors/ Franchising:
Media:
BankMobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular BankMobile Phone Number
1 (866) 309-7454
Average Hold Time
00:13:22
Average Calls duration
8 minutes
Most Popular BankMobile Email Address
support@bankmobilehelp.com
BankMobile Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
BankMobile Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular BankMobile Phone Number | 1 (866) 309-7454 |
| Average Hold Time | 00:13:22 |
| Average Calls duration | 8 minutes |
| Most Popular BankMobile Email Address | support@bankmobilehelp.com |
| BankMobile Live Agent Availability | 12% of callers successfully reach a real person |
| Issue Resolution Rate | Low (7% reported full resolution) |
| BankMobile Customer Service Rating | 4.7 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 83% phone, 17% email |
| Common Reasons for Contact | Account, request for information and cards |
| Customer Effort Score | Medium Effort |
| Prepare before the call to BankMobile | Email, first and last name or address or zip code |
Contact Information
Corporate Office Address:
BankMobile
115 Munson Street
New Haven,
Connecticut
06511
United States
Other Info (opening hours):
Hours of Operation:
7 days a week: 8 am – 11 pm ET
Summary of BankMobile Customer Service Calls
1.3K
TOTAL
CALLS
CALLS
08:05
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BankMobile?
Account Question:
- “Can’t access account or money”
- “Change phone number”
- “Account”
Request for Information Question:
- “Checking my information”
- “Update”
- “Speak to someone”
Cards Question:
- “Card not working”
- “Could not get virtual card to work”
- “New Bank Mobile Card”
Refund Question:
- “Refund”
- “No refund”
- “Refund issues”
Payments and Charges Question:
- “Having trouble with mobile deposit”
- “Deposits”
- “Deposit”
Return/ Replace Question:
- “I have to change my old phone number that link in my account”
- “Number change”
- “I can't change my refund preference”
Product/ Service Question:
- “Can access my money”
- “Technical Support”
- “My loan was expedited”
Shipping and Delivery Question:
- “Where is my cars?”
- “Where is my refund”
- “Did not receive check”
Staff Question:
- “I need to speak to a customer service”
- “Talk customer service”
Activation/ Cancellation Question:
- “Activate Card.”
- “Activate card”
- “To activate my new card”
Website/ Application Question:
- “Because y'all won't get a hold of cash app like needed... I've asked for us to do a call together etc. Etc.”
Other Question:
- “Disbursement”
- “Missed call”
- “Missed calls”
BankMobile